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Return & Exchange Policy

Return & Exchange Policy

Updated: July 1, 2025

Welcome to Hobbyland.pk. We are dedicated to providing high-quality aquarium accessories and an exceptional shopping experience. To maintain transparency and ensure clarity for all customers, we request you to carefully review our Return & Exchange Policy before making a purchase.

No Returns Accepted

At Hobbyland.pk, we operate under a strict no-return policy.
Once an order has been delivered, it cannot be returned under any circumstances. This is because many aquarium-related items are sensitive in nature and require specific handling conditions. We strongly encourage customers to review product information, specifications, and images before placing an order.

Issue With Your Order?

Although returns are not accepted, we understand that issues can occasionally occur during shipping or packing.
If you receive a product that is damaged, broken, faulty, or significantly different from what you ordered, you may report the issue for review.

In such cases, our team will evaluate the situation thoroughly and determine the appropriate resolution as per company guidelines.

Reporting Timeframe

All issues must be reported within 24 hours of delivery.
After this timeframe, we may not be able to assist, as delays make verification difficult.

How to Report an Issue

To help us review your case quickly and fairly, please follow these steps:

  1. Contact us on support@hobbyland.pk or WhatsApp.

  2. Include your order number, full name, and contact details.

  3. Share clear photos or a video showing the issue.

  4. Describe the problem briefly to help our team understand what went wrong.

Our support team will assess the issue based on the information provided and respond as soon as possible.

Our Commitment

At Hobbyland.pk, customer satisfaction is important to us. While we do not allow returns, we aim to handle every reported concern professionally, transparently, and with fairness. Each case is reviewed individually to ensure the best possible outcome within our policy guidelines.

Thank you for choosing Hobbyland.pk. Your trust helps us continue improving our service and delivering better experiences every day.

Need Help?

We’re always happy to guide you through any issue—just reach out: